技术支持
如果你在使用 App、订阅、恢复购买或数据显示时遇到问题,请通过邮件联系开发者。
联系时建议提供
- 你的设备型号与 iPadOS 版本;
- App 版本号;
- 遇到问题的页面或赛事名称;
- 问题截图或简短复现步骤;
- 如果是订阅问题,请说明是否已经尝试“恢复购买”。
订阅与恢复购买
订阅购买由 Apple App Store 处理。开发者不会直接接收或保存银行卡信息、Apple ID 密码或支付账号信息。
如果你已经订阅但功能未解锁,请先在 App 内点击“恢复购买”。如果仍未恢复,请确认当前设备登录的是购买订阅时使用的 Apple ID。
退款
App Store 付款和退款由 Apple 处理。开发者无法直接处理退款请求。你可以通过 Apple 官方退款页面申请退款。
https://reportaproblem.apple.com/
法律页面
Support
If you need help with the app, subscriptions, restoring purchases, or data display issues, contact the developer by email.
What to Include
- Your device model and iPadOS version;
- The app version;
- The page or event where the issue occurred;
- A screenshot or short steps to reproduce the issue;
- For subscription issues, mention whether you have tried Restore Purchases.
Subscriptions and Restore Purchases
Subscription purchases are handled by Apple App Store. The developer does not directly receive or store payment card information, Apple ID passwords, or payment account information.
If you have subscribed but Plus features are not unlocked, tap Restore Purchases in the app first. If access is still not restored, confirm that the device is signed in with the Apple ID used for the subscription.
Refunds
App Store payments and refunds are handled by Apple. The developer cannot directly process refund requests. You can request a refund through Apple's official refund page.
https://reportaproblem.apple.com/
Legal Pages
This support page is provided for App Store publication and user assistance.