Support
For help with the app, subscriptions, event information, or reminders, contact the developer by email.
You can also open Settings → Help & Feedback → Email feedback in the app. This opens an editable email with the app version and a prompt to describe the issue. You decide what to include and when to send it. If no mail app opens, copy the address and use your preferred email service.
Information That Helps
Share whichever details are relevant to your request:
- The app version, shown in Settings.
- Your iPhone or iPad model and iOS or iPadOS version.
- The page, event, or feature where the issue occurred.
- A short description of what you did and what happened; a screenshot is optional.
- For subscription issues, whether you have already tried Restore purchases.
These details are provided by you; the feedback action does not automatically attach diagnostic logs or screenshots. Please omit passwords and payment card details, and hide unrelated personal information in any screenshot you choose to send.
Plus Access and Restoring Purchases
Monthly and annual subscriptions provide the same Plus features. If you have an active subscription but Plus interactions remain locked:
- Check that the App Store is using the Apple Account associated with your purchase.
- Connect to the internet and open Settings → My Subscription → Restore purchases.
- If access is still not restored, email the developer with the app version and the message shown in the app.
Restore purchases checks for an existing subscription; it does not start a new one.
Managing Subscriptions and Refunds
Open Settings → My Subscription → Manage subscriptions in the app, or use your Apple Account subscription settings, to manage or cancel renewal. Deleting the app does not cancel a subscription.
Apple handles App Store refund requests and determines eligibility. The developer cannot issue an App Store refund directly.
Manage or cancel an Apple subscription · Request a refund from Apple
Event Information and Downloads
If checking for or downloading event information fails, check your internet connection and use Check again when the app offers it. If the app indicates that a newer version is needed, update through the App Store and try again.
To report missing or incorrect information, include the event name and the page or result concerned. A link to the event organizer's announcement can help explain a schedule correction.
Notifications
Open Settings → Reminders and enable event and stage start notifications. Allow notifications in System Settings as well. Start reminders are scheduled locally for 10:00 on the relevant start date, using your device's local time and confirmed dates available to the app.
If a reminder does not appear, check the reminder option, system notification settings, and the confirmed date shown in the app. Event information update alerts appear inside the app after an update; they are not background push notifications.
Calendar Entries
Open Settings → Reminders and enable the calendar option. The app adds the complete date range of each confirmed stage to your default calendar. Check that calendar if you cannot find an entry.
Add Events Only allows new entries to be created. Full Access also allows the app to update its entries and remove them after a stage ends or when you turn the option off. Removal depends on the app being able to run and access your calendar.
If you have revoked calendar access, you may need to remove existing entries yourself in Calendar. The app manages only the entries it created for this feature.
Saving and Sharing Images
Saving a 2D analysis image requires permission to add photos. If saving fails, check that permission in System Settings. The app does not need access to read your existing photos.
You can also use the system share sheet to choose where to send an image. Photos already saved and copies already shared are managed in Photos or the service you chose.
Privacy and App Information
The Privacy Policy explains how feedback emails and other information are handled, including how to contact the developer with a privacy request.
技术支持
如果你在 App 使用、订阅、赛事资料或提醒方面需要帮助，请通过邮件联系开发者。
你也可以在 App 内打开“设置 → 帮助与反馈 → 邮件反馈”。这会打开一封可编辑邮件，预填 App 版本和问题描述提示，由你决定填写哪些内容及何时发送。如果无法打开邮件 App，请复制邮箱地址，通过你使用的邮件服务联系我们。
有助于处理问题的信息
请按需要提供与你的问题有关的信息：
- App 版本号，可在“设置”中查看。
- 你的 iPhone 或 iPad 型号，以及 iOS 或 iPadOS 版本。
- 出现问题的页面、赛事或功能。
- 你进行了什么操作，以及随后发生了什么；也可以自愿提供截图。
- 如果是订阅问题，是否已经尝试“恢复购买”。
这些信息由你自行提供，反馈操作不会自动附加诊断日志或截图。请勿发送密码或银行卡资料；如果选择发送截图，请先遮挡与问题无关的个人信息。
Plus 功能与恢复购买
月付和年付订阅提供相同的 Plus 功能。如果订阅仍有效，但 Plus 交互仍被锁定：
- 确认 App Store 使用的是购买订阅时的 Apple 账户。
- 连接互联网，打开“设置 → 我的订阅 → 恢复购买”。
- 如果仍未恢复，请通过邮件提供 App 版本及 App 显示的提示信息。
“恢复购买”用于检查已有订阅，不会发起新的订阅购买。
订阅管理与退款
你可以在 App 内打开“设置 → 我的订阅 → 管理订阅”，或通过 Apple 账户的订阅设置管理及取消续订。删除 App 不会取消订阅。
App Store 退款请求由 Apple 处理并判断是否符合退款条件。开发者无法直接发放 App Store 退款。
赛事资料与下载
如果检查或下载赛事资料失败，请检查网络连接，并在 App 提供相应操作时选择“重新检查”。如果 App 提示需要较新版本，请通过 App Store 更新后再试。
反馈资料缺失或错误时，请说明赛事名称，以及涉及的页面或结果。赛程有变化时，提供赛事主办方的公告链接有助于核实。
通知
请在“设置 → 提醒”中开启赛事与赛段开始通知，并在系统设置中允许通知。开赛提醒根据 App 中已确认的日期在设备本地安排，提醒时间为相应开始日的本地时间 10:00。
如果没有收到提醒，请检查提醒选项、系统通知设置，以及 App 中显示的已确认日期。赛事资料更新提示会在更新完成后显示于 App 内，不是后台推送通知。
日历日程
在“设置 → 提醒”中开启日历选项后，App 会将每个已确认赛段的完整日期范围加入默认日历。如果找不到条目，请检查该日历。
“仅添加日程”权限允许创建新条目。“完整访问”还允许 App 更新自己创建的条目，并在赛段结束或关闭选项后将其移除。移除操作需要 App 能够运行并访问日历。
如果已撤销日历权限，你可能需要在“日历”中自行删除已有条目。本 App 仅管理为此功能创建的条目。
保存与分享图片
保存 2D 分析图需要添加照片的权限。如果保存失败，请在系统设置中检查该权限。本 App 无需读取你的已有照片。
你也可以通过系统分享面板选择图片的接收方。已保存照片和已分享副本，需在“照片”或你选择的服务中管理。
隐私与 App 信息
隐私政策说明反馈邮件及其他信息的处理方式，以及如何联系开发者提出隐私请求。